Terms of Service

Last updated 14 October 2026

These terms apply when you use Szimon AI in a Discord server or sign in to this website. "The operator" means the people who run this instance of Szimon AI. By using the service you agree to these terms.

What the service is

Szimon AI is an automated assistant that helps with support tickets. It can answer questions, run forms such as applications and complaints, and pass conversations to human staff. It is a helper and not a replacement for staff, professional advice or emergency services.

Using the service

• Be respectful. Do not harass, threaten or spam the assistant or staff.
• Do not try to break, overload or misuse the service, or to get at data that is not yours.
• Do not share illegal content, other people's private information, passwords or payment details in a ticket.
• Give honest answers in forms. Submitting false information may lead to your request being refused.
• If you are under 13, do not use the service. If you are under 18, follow your community's rules and ask a trusted adult if you are unsure.

Answers may be wrong

Szimon AI uses saved knowledge and artificial intelligence, and it can make mistakes. Check important details with staff before you rely on them. If the assistant says it does not know something, it will offer to bring in a person.

Emergencies and safeguarding

Szimon AI is not an emergency service. If you or someone else is in immediate danger, contact your local emergency number straight away. If a message suggests someone is at risk, the assistant may alert staff and share support information.

Tickets, forms and records

What you write in a ticket is stored and can be read by staff, as explained in the Privacy Policy. Staff may continue, close or review a ticket at any time. Submitting an application does not guarantee any outcome.

Staff access to the dashboard

• The dashboard is for approved staff only. Sign in needs an approved CirkleID account.
• Keep your sign in details private and sign out on shared devices.
• Only use ticket information for the purpose of providing support and follow the operator's data protection rules.
• When you reply as Szimon, you are responsible for what you send.
• Access may be removed at any time.

Availability

We aim to keep the service running but do not promise it will always be available or error free. We may change, pause or stop features at any time.

Liability

The service is provided as it is. To the fullest extent the law allows, the operator is not responsible for losses that come from using the assistant or relying on its answers. Nothing in these terms limits rights you have under the law that cannot be limited.

Ending access

The operator may block anyone who breaks these terms from using the service. You can stop using it at any time.

Changes and contact

We may update these terms and will change the date above when we do. Questions can be sent to the operator through the server where you use Szimon AI.